Ongoing Support

Professional Operation
& Maintenance Services

Dedicated support center with 7x24 availability, expert consultants, and comprehensive maintenance programs since 2010

7x24 Support Available
15+ Years Experience
99.9% SLA Compliance
Since 2010

Professional Operation Team

Our Operation Service Center boasts one of the industry's top maintenance teams with extensive implementation and product experience

Certified Consultants

All operation consultants undergo rigorous professional training with Oracle, Infor, and industry certifications. Deep expertise in supply chain systems.

Customer-First Approach

Strict adherence to "customer-first" principles with dedicated account management and personalized service delivery focused on user experience.

Knowledge Management

Comprehensive knowledge base management system with documented solutions, best practices, and quick access to historical case resolutions.

Multi-Level Support

Tiered Support Structure

Professional support at every level to ensure your systems run at peak performance

Level I

First Line Support

Immediate response for user inquiries, basic troubleshooting, and issue triage. Phone, email, and remote support for quick resolution of common issues.

Hotline Email Remote Fast Response
Level II

Advanced Technical Support

In-depth technical analysis, complex issue resolution, and system optimization. Expert consultants with deep product knowledge for escalated issues.

Expert Analysis Root Cause Optimization
50+ Active Support Contracts
4hr Critical Response Time
99% First Call Resolution
7x24 Support Coverage
Flexible Models

Comprehensive Service Offerings

Various operation modes to meet diverse client needs and requirements

Application Monitoring

Proactive system monitoring and performance analysis

Cloud Operations

Cloud application management and optimization

Remote Support

Secure remote access for issue resolution

On-Site Service

Dedicated on-site support when needed

Multi-Platform Expertise

Application Support Coverage

Professional operation services across multiple enterprise applications and databases, providing either comprehensive or partial operational support.

  • Oracle WMS and SCM applications
  • Infor WMS implementation support
  • RIS-WMS proprietary solutions
  • Database administration and optimization
  • System performance tuning
  • Security patch management
Application Support
Knowledge Transfer

Professional Training Programs

Comprehensive training to ensure your team can effectively manage and utilize your systems

User Training

End-user training on system operations, daily procedures, and best practices. Ensure all users can effectively perform their tasks with confidence.

Administrator Training

System administration training covering configuration, user management, security settings, and basic troubleshooting for IT teams.

WMS Consultant Training

Infor WMS implementation consultant certification program. One-month intensive training covering system operation, business processes, configuration, and project practice.

1

Phase 1

System Operation Training

2

Phase 2

Business Process Training

3

Phase 3

System Configuration

4

Phase 4

Project Practice

Trusted Partners

Supporting Industry Leaders

Providing ongoing support for leading enterprises across retail, manufacturing, and logistics

Retail & Apparel

Li Ning, JNBY, Anta, PeaceBird, Bosideng - supporting omnichannel operations and seasonal demand with 24/7 system availability.

Manufacturing

Trina Solar, AAC Technologies, automotive suppliers - supporting high-volume manufacturing logistics with zero-downtime requirements.

Distribution & 3PL

Invista, EBF, Yum China distribution - supporting complex multi-client warehouse operations and high-throughput distribution centers.

Need Reliable Operation Support?

Partner with our expert team for peace of mind

Contact Support

Trusted by partners around the globe